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140
CO - Contractual ObligationCoverage
Denial Code CO-140: Patient/Insured Health ID Invalid
What Does Code 140 Mean?
Patient/Insured health identification number and target employer's name and/or identification number are not consistent.
Group Code CO (Contractual Obligation): The provider has agreed to accept the payer's determination. The patient is generally not responsible for this amount.
Why Does This Happen?
Mismatch between patient ID and employer information, common in workers' comp or group plans.
How to Resolve It
- 1Verify patient insurance information with the card
- 2Contact the payer to resolve the ID mismatch
- 3Resubmit with corrected information
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