P2P Call Guide

How to Win a P2P Call for Inpatient Rehabilitation Facility (IRF) Denied by MA Plans

Payer-specific strategy, medical necessity arguments, and the exact phrases to use when Medicare Advantage denies Inpatient Rehabilitation Facility (IRF) (CPT 97110, 97140, 97530).

Why MA Plans Denies Inpatient Rehabilitation Facility (IRF)

Patient does not require 3 hours/day therapy intensity

Skilled nursing facility is appropriate alternative

Medical complexity does not warrant IRF level

Know Medicare Advantage's Criteria

Medicare Advantage plans must cover all services covered by Original Medicare (CMS NCDs and LCDs) but may require prior auth. Plans use various criteria including InterQual, MCG, and proprietary guidelines.

Key policies to know:

  • Must cover all services covered by Original Medicare
  • Can require prior authorization not required by Original Medicare
  • CMS NCDs and LCDs serve as coverage floor
  • Organization determinations must be issued within 14 days (72 hours for expedited)

Building Your Medical Necessity Argument

Document ability to participate in 3+ hours/day of therapy

List qualifying diagnoses under the 60% rule

Note medical complexity requiring physician supervision

Explain why SNF level is insufficient for this patient

P2P Call Tips for MA Plans

Cite the relevant CMS NCD or LCD -- MA plans cannot deny what Medicare covers

If the service has a CMS NCD, that trumps the MA plan's internal criteria

Reference CMS regulations on MA coverage obligations

Request expedited determination if clinical urgency exists

Guidelines to Reference

  • CMS IRF Coverage Requirements (60% Rule)
  • InterQual Criteria for Rehabilitation Facility Admission

Relevant CPT Codes

CPT 97110CPT 97140CPT 97530

Specialty: Physical Medicine & Rehabilitation

Want the full strategy?

The P2P Playbook covers payer-specific approaches for Inpatient Rehabilitation Facility (IRF) denied by MA Plans -- plus 15 denial objections with word-for-word responses, what reviewers are actually thinking, and the 60-second prep framework. Written by a medical director who reviewed cases for major payers.

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