P2P Call Guide

How to Win a P2P Call for Inpatient Rehabilitation Facility (IRF) Denied by Anthem BCBS

Payer-specific strategy, medical necessity arguments, and the exact phrases to use when Anthem / Blue Cross Blue Shield denies Inpatient Rehabilitation Facility (IRF) (CPT 97110, 97140, 97530).

Why Anthem BCBS Denies Inpatient Rehabilitation Facility (IRF)

Patient does not require 3 hours/day therapy intensity

Skilled nursing facility is appropriate alternative

Medical complexity does not warrant IRF level

Know Anthem / Blue Cross Blue Shield's Criteria

Anthem uses their own Clinical UM Guidelines and AIM Specialty Health for imaging. Medical policy numbers are publicly searchable.

Key policies to know:

  • AIM Specialty Health manages imaging prior auth
  • Clinical UM Guidelines searchable at anthem.com/provider
  • Known for strict imaging prior auth requirements
  • Uses evidence-based medicine approach with published policies

Building Your Medical Necessity Argument

Document ability to participate in 3+ hours/day of therapy

List qualifying diagnoses under the 60% rule

Note medical complexity requiring physician supervision

Explain why SNF level is insufficient for this patient

P2P Call Tips for Anthem BCBS

Reference specific Anthem Clinical UM Guideline by policy number

For imaging, address AIM criteria specifically

Anthem medical directors appreciate evidence-based arguments

Cite specific clinical criteria being met from their own policy

Guidelines to Reference

  • CMS IRF Coverage Requirements (60% Rule)
  • InterQual Criteria for Rehabilitation Facility Admission

Relevant CPT Codes

CPT 97110CPT 97140CPT 97530

Specialty: Physical Medicine & Rehabilitation

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The P2P Playbook covers payer-specific approaches for Inpatient Rehabilitation Facility (IRF) denied by Anthem BCBS -- plus 15 denial objections with word-for-word responses, what reviewers are actually thinking, and the 60-second prep framework. Written by a medical director who reviewed cases for major payers.

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