P2P Call Guide

How to Win a P2P Call for Total Hip Replacement Denied by Anthem BCBS

Payer-specific strategy, medical necessity arguments, and the exact phrases to use when Anthem / Blue Cross Blue Shield denies Total Hip Replacement (CPT 27130).

Why Anthem BCBS Denies Total Hip Replacement

Conservative management not exhausted

BMI exceeds payer threshold (often >40)

Imaging does not show severe joint disease

Know Anthem / Blue Cross Blue Shield's Criteria

Anthem uses their own Clinical UM Guidelines and AIM Specialty Health for imaging. Medical policy numbers are publicly searchable.

Key policies to know:

  • AIM Specialty Health manages imaging prior auth
  • Clinical UM Guidelines searchable at anthem.com/provider
  • Known for strict imaging prior auth requirements
  • Uses evidence-based medicine approach with published policies

Building Your Medical Necessity Argument

Document Kellgren-Lawrence grade on imaging

Show failure of NSAIDs, PT, injections, activity modification

Note functional limitations using validated outcome measures

Address BMI and optimization if applicable

P2P Call Tips for Anthem BCBS

Reference specific Anthem Clinical UM Guideline by policy number

For imaging, address AIM criteria specifically

Anthem medical directors appreciate evidence-based arguments

Cite specific clinical criteria being met from their own policy

Guidelines to Reference

  • AAOS Clinical Practice Guidelines for Hip OA
  • MCG Criteria for Total Joint Replacement

Relevant CPT Codes

CPT 27130

Specialty: Orthopedics

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