P2P Call Guide

How to Win a P2P Call for Total Hip Replacement Denied by Aetna

Payer-specific strategy, medical necessity arguments, and the exact phrases to use when Aetna denies Total Hip Replacement (CPT 27130).

Why Aetna Denies Total Hip Replacement

Conservative management not exhausted

BMI exceeds payer threshold (often >40)

Imaging does not show severe joint disease

Know Aetna's Criteria

Aetna uses their own Clinical Policy Bulletins (CPBs) and InterQual criteria. CPBs are publicly available and numbered.

Key policies to know:

  • Clinical Policy Bulletins (CPBs) are publicly available and numbered
  • Uses eviCore for radiology and cardiology prior auth
  • Known for detailed, evidence-based CPBs with specific criteria
  • Precertification list updated annually

Building Your Medical Necessity Argument

Document Kellgren-Lawrence grade on imaging

Show failure of NSAIDs, PT, injections, activity modification

Note functional limitations using validated outcome measures

Address BMI and optimization if applicable

P2P Call Tips for Aetna

Reference the specific CPB number and criteria being met

Aetna CPBs are very detailed -- read them before the call

Address each specific criterion in the CPB during the P2P

Aetna medical directors are typically receptive to guideline-based arguments

Guidelines to Reference

  • AAOS Clinical Practice Guidelines for Hip OA
  • MCG Criteria for Total Joint Replacement

Relevant CPT Codes

CPT 27130

Specialty: Orthopedics

Want the full strategy?

The P2P Playbook covers payer-specific approaches for Total Hip Replacement denied by Aetna -- plus 15 denial objections with word-for-word responses, what reviewers are actually thinking, and the 60-second prep framework. Written by a medical director who reviewed cases for major payers.

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