P2P Call Guide

How to Win a P2P Call for Knee Arthroscopy Denied by Aetna

Payer-specific strategy, medical necessity arguments, and the exact phrases to use when Aetna denies Knee Arthroscopy (CPT 29881, 29880, 29876).

Why Aetna Denies Knee Arthroscopy

Degenerative meniscal tear in patient over 40

Conservative therapy not exhausted

Imaging does not support mechanical symptoms

Know Aetna's Criteria

Aetna uses their own Clinical Policy Bulletins (CPBs) and InterQual criteria. CPBs are publicly available and numbered.

Key policies to know:

  • Clinical Policy Bulletins (CPBs) are publicly available and numbered
  • Uses eviCore for radiology and cardiology prior auth
  • Known for detailed, evidence-based CPBs with specific criteria
  • Precertification list updated annually

Building Your Medical Necessity Argument

Document mechanical symptoms (locking, catching, giving way)

Distinguish traumatic from degenerative tear

Note failure of 3+ months conservative management

Reference MRI findings showing displaced meniscal fragment

P2P Call Tips for Aetna

Reference the specific CPB number and criteria being met

Aetna CPBs are very detailed -- read them before the call

Address each specific criterion in the CPB during the P2P

Aetna medical directors are typically receptive to guideline-based arguments

Guidelines to Reference

  • AAOS Clinical Practice Guidelines for Knee Arthroscopy
  • AIM Specialty Health MSK Guidelines

Relevant CPT Codes

CPT 29881CPT 29880CPT 29876

Specialty: Orthopedics

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