P2P Call Guide

How to Win a P2P Call for Epidural Steroid Injection Denied by Anthem BCBS

Payer-specific strategy, medical necessity arguments, and the exact phrases to use when Anthem / Blue Cross Blue Shield denies Epidural Steroid Injection (CPT 62322, 62323, 64483).

Why Anthem BCBS Denies Epidural Steroid Injection

Exceeds frequency limit (usually 3 per year per region)

Conservative therapy not documented

Prior injection did not provide documented relief

Know Anthem / Blue Cross Blue Shield's Criteria

Anthem uses their own Clinical UM Guidelines and AIM Specialty Health for imaging. Medical policy numbers are publicly searchable.

Key policies to know:

  • AIM Specialty Health manages imaging prior auth
  • Clinical UM Guidelines searchable at anthem.com/provider
  • Known for strict imaging prior auth requirements
  • Uses evidence-based medicine approach with published policies

Building Your Medical Necessity Argument

Document radicular symptoms correlating with imaging

Note percentage and duration of relief from prior injection

Show failure of oral medications and PT

Reference imaging confirming nerve compression at the targeted level

P2P Call Tips for Anthem BCBS

Reference specific Anthem Clinical UM Guideline by policy number

For imaging, address AIM criteria specifically

Anthem medical directors appreciate evidence-based arguments

Cite specific clinical criteria being met from their own policy

Guidelines to Reference

  • ASIPP Guidelines for Interventional Pain Management
  • NASS Coverage Recommendations for ESI

Relevant CPT Codes

CPT 62322CPT 62323CPT 64483

Specialty: Pain Management / Anesthesiology

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