P2P Call Guide

How to Win a P2P Call for PET/CT Scan Denied by Anthem BCBS

Payer-specific strategy, medical necessity arguments, and the exact phrases to use when Anthem / Blue Cross Blue Shield denies PET/CT Scan (CPT 78816, 78815, 78814).

Why Anthem BCBS Denies PET/CT Scan

Staging not appropriate for tumor type

Follow-up scan too soon after treatment

Diagnosis does not meet NCD criteria

Know Anthem / Blue Cross Blue Shield's Criteria

Anthem uses their own Clinical UM Guidelines and AIM Specialty Health for imaging. Medical policy numbers are publicly searchable.

Key policies to know:

  • AIM Specialty Health manages imaging prior auth
  • Clinical UM Guidelines searchable at anthem.com/provider
  • Known for strict imaging prior auth requirements
  • Uses evidence-based medicine approach with published policies

Anthem BCBS's Specific Approach to PET/CT Scan

Applicable Policy

Anthem Radiology Policy RAD.00025 (PET/CT Imaging)

How Anthem BCBS Typically Denies This

Anthem often denies PET for surveillance or routine follow-up. They require documentation of how the PET result will change the treatment plan. For restaging, they want evidence of clinical or imaging suspicion of recurrence.

Your Strategy for This Payer

Lead with the clinical decision that depends on the PET result. Anthem wants to know: 'If the PET is positive, what will you do differently? If negative, what changes?'

Key Phrase to Use on the Call

"A positive PET will prompt [biopsy/treatment change/surgical planning], while a negative result will allow [continued surveillance/treatment completion], making this study essential for management per RAD.00025."

Building Your Medical Necessity Argument

Reference the specific NCD indication being met

Document how PET results will change management

Note prior imaging results that are insufficient

Cite NCCN guideline recommendation for PET at this stage

P2P Call Tips for Anthem BCBS

Reference specific Anthem Clinical UM Guideline by policy number

For imaging, address AIM criteria specifically

Anthem medical directors appreciate evidence-based arguments

Cite specific clinical criteria being met from their own policy

Guidelines to Reference

  • CMS National Coverage Determination for FDG PET
  • NCCN Guidelines by cancer type

Relevant CPT Codes

CPT 78816CPT 78815CPT 78814

Specialty: Oncology / Pulmonology

Want the full strategy?

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