P2P Call Guide

How to Win a P2P Call for Sleep Study (Polysomnography) Denied by Aetna

Payer-specific strategy, medical necessity arguments, and the exact phrases to use when Aetna denies Sleep Study (Polysomnography) (CPT 95810, 95811).

Why Aetna Denies Sleep Study (Polysomnography)

Home sleep test not attempted first

Epworth Sleepiness Scale not documented

Symptoms do not meet criteria for in-lab study

Know Aetna's Criteria

Aetna uses their own Clinical Policy Bulletins (CPBs) and InterQual criteria. CPBs are publicly available and numbered.

Key policies to know:

  • Clinical Policy Bulletins (CPBs) are publicly available and numbered
  • Uses eviCore for radiology and cardiology prior auth
  • Known for detailed, evidence-based CPBs with specific criteria
  • Precertification list updated annually

Building Your Medical Necessity Argument

Document ESS score and clinical symptoms

Note comorbidities requiring in-lab study (CHF, COPD, neuromuscular disease)

If home test failed or was inconclusive, document results

Reference BMI and neck circumference

P2P Call Tips for Aetna

Reference the specific CPB number and criteria being met

Aetna CPBs are very detailed -- read them before the call

Address each specific criterion in the CPB during the P2P

Aetna medical directors are typically receptive to guideline-based arguments

Guidelines to Reference

  • AASM Clinical Practice Guidelines for Sleep Apnea
  • CMS NCD for Sleep Testing

Relevant CPT Codes

CPT 95810CPT 95811

Specialty: Pulmonology / Sleep Medicine

Want the full strategy?

The P2P Playbook covers payer-specific approaches for Sleep Study (Polysomnography) denied by Aetna -- plus 15 denial objections with word-for-word responses, what reviewers are actually thinking, and the 60-second prep framework. Written by a medical director who reviewed cases for major payers.

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